TRI-GLOBAL Frequently AskedQuestions

AWe offer a comprehensive range of electric tricycles including passenger Tuk Tuk models, cargo tricycles for logistics, enclosed delivery vehicles, and golf carts. Each model is available in multiple configurations with different battery capacities, motor power options, and load ratings to suit diverse operational needs.

AYes, we provide full OEM/ODM customization services. You can customize motor power, battery type and capacity, top speed, body color, seat material, load capacity, and add branding elements like logos and decals. Our engineering team works closely with you to ensure the final product meets your market requirements.

AStandard model lead time is 15–25 days depending on quantity. Customized orders typically take 25–35 days including design confirmation and production. We operate on a two-shift production schedule to ensure timely delivery, and our on-time delivery rate exceeds 95%.

AWe offer multiple battery configurations ranging from 48V 20Ah to 72V 60Ah, including lead-acid and lithium battery options. Lithium batteries provide longer lifespan, faster charging, and lighter weight. We can also source specific battery brands and chemistries based on your regional requirements.

AWe implement a comprehensive quality management system covering incoming material inspection, in-process quality checks, final assembly testing, and pre-shipment inspection. Each vehicle undergoes road testing, brake testing, and electrical system verification before leaving the factory. Our defect rate is maintained below 2%.

AAbsolutely. We offer comprehensive after-sales support including a 12-month warranty on all vehicles, technical documentation, video troubleshooting guides, and prompt spare parts supply. Our service team is available for remote technical support and can arrange on-site training for large-volume distributors.

AYes, we export worldwide by sea, land, and air freight. Our export team handles all shipping documentation including packing lists, commercial invoices, and certificates of origin. We can arrange door-to-door delivery or FOB/CIF terms based on your preference and destination.

AWe accept T/T bank transfer, L/C at sight, and other common international payment methods. Typically a 30% deposit is required to begin production, with the balance paid before shipment. Flexible terms can be discussed for long-term distribution partners.

AOur MOQ is 1 unit for sample evaluation, allowing you to test the product before committing. For mass production, the MOQ is typically 10 units per model, though we can accommodate smaller trial orders for new markets.

AAbsolutely. We welcome factory visits at our 41,000 sqm facility. For remote partners, we can arrange a live video tour showing our production line, quality inspection, and road testing process in real time.