TRI-GLOBAL Frequently AskedQuestions

AWe specialize in four main series: Tuk Tuk tricycles (lightweight passenger vehicles for short-distance travel), cargo tricycles (open cargo beds for transporting agricultural products and building materials), delivery vehicles (enclosed cargo boxes for last-mile logistics and express delivery), and golf carts (shuttle vehicles for scenic areas, communities, and golf courses). All series can be customized to meet specific requirements.

ADriving range depends on battery capacity, payload, road conditions, and driving habits. Our standard configurations can travel 50–90 km on a single charge. We offer multiple battery-capacity options, including lead-acid and lithium batteries, so you can choose the right configuration for your application.

ALoad capacity varies by model, ranging from 100 kg to 500 kg. Multiple configurations are available. Please refer to each model's specification sheet or contact our sales team for detailed load ratings.

AYes. We support OEM/ODM customization, including body color, cargo-box dimensions, battery capacity, motor power, and more. Please contact our sales team for a tailored solution and the applicable minimum order quantity.

AStandard orders typically require 25–35 days from order confirmation to shipment, depending on order quantity, customization, and the current production schedule. Sample orders have shorter lead times and may be expedited.

AThe minimum order quantity varies by model and is usually one full container. Both sample and bulk orders can be arranged. Please contact our sales team for detailed quotations and model-specific requirements.

ACheck motor operation approximately every three months and watch for unusual noise or overheating. Recharge the battery when it reaches 20%–30% and avoid full discharge or overcharging. Regularly check tire pressure, the braking system, and battery connections for looseness. Inspect the battery monthly in summer and every 2–3 months in winter.

AWe provide a standard warranty for non-wear parts, typically 1–3 years depending on the component and model. Major components such as the frame, motor, and controller can be repaired or replaced free of charge for quality-related issues during the warranty period. Wear parts such as brake pads, tires, and chains are not covered. Damage caused by misuse, insufficient maintenance, or prolonged exposure to rain is also excluded.

AYes. For bulk orders, we can provide video installation guidance or dispatch technical personnel for on-site support, depending on the order size and destination. We also provide detailed user manuals and maintenance guides to help your team operate and maintain the vehicles correctly.

ACertainly. We welcome customers to visit our factory to inspect the production lines, quality-control processes, and finished-goods inventory. For customers unable to visit in person, we can arrange a live video factory inspection. Visits require advance appointments, and pickup and interpretation services are available.

AWe accept T/T bank transfers, letters of credit at sight (L/C), and other common international payment methods. A 30% deposit is typically required to begin production, with the balance due before shipment. Flexible terms may be discussed with long-term distribution partners.